*Please note that this post has been updated in October 2020* A few weeks ago, I was on my way home from the last blogger event I attended before lockdown started. I was pretty sure at the time that I wasn’t going to be going out much, even if the rest of the
country world didn’t start social distancing, so I sat there on the train, ordering things I had always wanted to try but never had gotten round to, so that I could use them and review them on this blog during these quieter months when I’m not going anywhere. The first thing I ordered was a Blendjet.
For the avoidance of doubt, I paid for my Blendjet myself, haven’t received any incentives to write about them and have no affiliation with the company. Just as well, because *spoiler alert* this isn’t going to be a positive review. I have to be honest, it’s not a great product for me. My blog post is based on my own personal experiences and if you’re really trying to research this product, please do search for other reviews. You never know. I could be the exception.
I saw Blendjet advertised on Instagram and fell in love with it. It seems like such a great idea, since I love smoothies and milkshakes. It’s a water-bottle sized blender that you can carry around in your bag with you to make smoothies on the go. It would be great for holidays or overnight trips where you can take some solid fruits with you and make a breakfast shake the next day. The beauty of it is that it charges with a micro USB so you can plug many standard phone or tablet chargers into this and charge it up on the go. What a great idea! It’s also a good looking product and comes in a range of colours – at least, that’s what the advert says.
So, I ordered the black Blendjet because there really wasn’t much choice when I ordered mine. There were only two colours available. I believe there’s a whole range out there somewhere, but I have no idea when it’s going to come off pre-order. The range of colours in the adverts was one of the things that appealed to me so I was a little disappointed, but I ordered one all the same. It took around three weeks to arrive at my house in Scotland from the USA. This is longer than I would have expected a parcel to take. I received a care package from a friend in Texas last year and it was with me in less than a week, so they must have taken a fair bit of time processing the order.
When it arrived, I wiped it down, even though it arrived well-packaged and smelling fresh. I have Covid to thank for my unboxing paranoia now. It looked good! And it arrived somewhat charged too, so I half-filled it with water and some washing up liquid, like I’d seen in the adverts, to clean it before use. It seemed to work a treat and it cleans really easily.
Now, I have to admit that I waited a few weeks to actually try making a smoothie with my Blendjet because fruit was in short supply here. Just my luck. When I finally did try it, it had lost all power and I had to recharge it. This is my first major gripe: it takes forever to charge. I expected maybe a couple of hours but it’s more like an overnight thing. If you take it out and about with you, it’s not like you can plug it in if the battery dies and get blending again straight away. You’ll probably have to wait until you go home, so the inclusion of a USB charging port is actually useless. They really need to work on faster charging if they want this product to be what it is supposed to be – a portable blender. Right now, you’ll still have to spend a while waiting for it to charge and you might as well just take a home made smoothie in a mug out with you. If you’re going abroad (I know, unlikely right now), then it’s easier to transport around with you, but otherwise, it’s not any more convenient than an average blender.
Next I want to talk about the actual blending. I’ve got a pretty powerful blender at home with a smoothie mug that I can sit on top of it to make smoothies and shakes with, but this isn’t portable. Although this great blender has set my standards high, I have one basic requirement. I want it to actually smooth the items I’ve put in the blender. The Blendjet simply doesn’t do that. I used some liquid ingredients, some soft ingredients like banana and some chunkier ingredients like pineapple. Even the banana, which was pretty soft and ripe, came out in chunks after blending. What a disappointment! It also won’t blend for longer than 5 seconds at a time which is rather annoying.
So, I would really like to recommend this product, but I simply can’t, at least not for smoothies. Maybe for shakes, but not until they fix a few major issues with it. I really, really wanted to like it. It’s a brilliant idea, to have a portable smoothie maker that charges with a USB port and is easy to clean, but it’s not powerful enough yet. If they speed up charging times and make it actually smooth the foods put into it, that would be a start. Also, there is literally no point in advertising lots of different colours until the full range is available.
Interestingly, there’s a leaflet that is packed in the box telling you that it is NOT a powerful blender and you need to blend upside down to begin with and put your ice in last. These are facts that would be helpful to know before ordering so consumers can make an informed choice. There’s a list of guidelines to follow to “get the best” out of your Blendjet. Well… holding it upside down as they recommend does help somewhat, but it’s still not powerful enough for me. I still got chunks. Maybe a different filter on top with smaller holes to catch bigger chunks might help?
I’d give the Blendjet a 2/10 for aesthetics, because it is cute, and for ease of cleaning. And it does make shakes well, if you use all liquid ingredients, butters, yogurts, some ice-cream and protein powder. With solid ingredients it falls short. This is just the chance you take when you order products advertised on Instagram. They’re hit and miss and I’ve ordered some really useful products in the past. It won’t put me off trying again.
It’s now October 2020 and this review caught the attention of a PR company, Lightspeed PR, who were assisting Blendjet with their promotions. They contacted me and asked if I would like a sample of a new product being launched. Well, who doesn’t like a freebie? I accepted the offer and awaited the arrival of the updated blender. Unfortunately, I won’t be reviewing that particular model for one specific reason – the shipping process was so shambolic that it actually ended up costing ME money. That’s right. I’m now out of pocket and being threatened with debt recovery action by Fedex. I WOULD ABSOLUTELY NOT RECOMMEND YOU BUY ANYTHING FROM BLENDJET.
Basically, the blender arrived in the UK on 25th September 2020. On 1st October I received a rather sharply toned letter through the post from Fedex at Stansted Airport demanding that I provide them with a detailed description of the goods in the package because Blendjet had neglected to itemise the package fully and provide them with a value of the goods. I had no idea what the blender looked like or how much it cost! I was only told there was a new model coming to market and asked if I wanted to try it. I gave Fedex as much info as I could and crossed my fingers, but I was a little unsettled, especially as Fedex seemed to think I was importing parts for an airplane?!
The blender arrived. It was literally dumped at my door by the courier. Ten days later, the duty and tax invoice came through, much to my surprise. It’s now a week later. I’ve spent a lot of time trying to fix this problem in that week – too much. My attempts to have Blendjet or the PR company billed instead have failed and I discovered today, through one of my many phone calls to Fedex, that despite being assured by the PR company that there had already been a rebill request sent, it turns out that there is no record of this having happened on Fedex’s system.
Blendjet have marked their paperwork to say that I am responsible for duty and tax, and that the item was sold to me for $0.00 (notice it does not say gifted). It also says on the paperwork that I am an “importer.” Since the item was “sold” and not gifted and I am under no obligation to act as an ambassador for this company, or to review the new product. In fact, bloggers aren’t obliged to write reviews about anything unless they are being paid and since I’m out of pocket here…
When writing reviews, I always ask myself, would I recommend this product or service to my mum? If the answer is no, I don’t recommend it to my readers. So, dear readers, I highly recommend you get on Amazon and buy yourself one of the many cheaper, more efficient blenders out there and use their Prime delivery service or something similar. Do not believe the information on the Blendjet website that says they ship by DHL worldwide for free, because it simply isn’t true. They used Fedex with me and they clearly marked the paperwork to say that I am responsible for duty and tax – which came to £24.47. Add that to the cost of the blender if you’re buying one and assess whether it is still value for money. I can’t speak about what happens in any other country, but when they are treating UK customers like this, I’m pretty sure it will be the same for other countries too.
I’m a blogger – one who was recruited to review a new product for them. I’m exactly the kind of person they should make sure has the best possible customer experience. And if they messed up so royally with me, what makes you think you’ll have a better experience?